FSC Communication & Billing

To ensure that communication, fees and billing processes for Franconia Ski Club (“FSC”) athletes are clearly outlined, please see the details below.

This agreement is subdivided into Section I, Section II and Section III.

  • Contractors who register for Custom Winterm or Custom Semester(s) will receive communication and invoices per the specifics listed in Section I. The policies in Section I apply to all potentially credit-bearing one-to-one individualized academics and instruction which involves curriculum design and documentation.
  • Contractors who register for the Middle School Winterm shall receive communication and invoices per the specifics listed in Section II.
  • Contractors who register for Academic Support & Skill-Building or Standardized Test Preparation, including subject support, executive skill building, study & organizational support, and test prep will receive communication and invoices per the specifics listed in Section III.

Section I. Custom Winterm Communication & Billing

Updated 06/29/2023

COMMUNICATION INFORMATION

  1. Instructional Agreements. Knower Academics, LLC shall create an Instructional Agreement for each subject to be taught or area of support that shall be provided to the Student. This agreement shall outline the focus of instruction, number of sessions per week, and duration of instruction. The agreement shall be distributed to Contractors and other providers added as contacts on the student’s team. See “Distribution Contacts”.
  2. School Outreach & Curriculum. If the Student’s learning plan includes credit-bearing coursework, Knower Academics shall coordinate curriculum design and/or work exchange with the sending school, or determine another credit-bearing option.
  3. Logbooks. After each session, the Instructor shall submit a session summary, or logbook. In the logbooks, the Instructor shall describe the topics/assignments addressed in the session and shall share any additional notes regarding Student progress toward objectives. Instructor logbooks are distributed on the first business day after the session. Missed session or declined session logbooks are distributed immediately upon submission by the Instructor.
  4. Distribution Contacts. Knower Academics, LLC sends instructional agreements and logbooks to Contractors. Knower Academics, LLC also typically creates a set of distribution contacts who shall be kept updated regarding the Student’s instruction and progress. Standard distribution contacts for logbooks include the family, advisor, teachers, as well any coaches, counselors, therapists, advocates, or other persons that the Student identifies as a support or mentor.  Contractors may contact the office to add or remove contacts.
  5. Feedback. Please feel free to reply to instructional agreements and logbooks with thoughts, questions or feedback. Communication is entirely welcome and strongly encouraged throughout the instructional process.

 

BILLING INFORMATION 

  1. Registration Fee. All new registrations have an associated $150 registration payment, to be made by card. For Students enrolled in Middle School Winterm who contract additional one-to-one sessions for credit bearing coursework, Knower Academics, LLC shall waive the registration fee.
  2. Session Rate. Instruction shall be invoiced at a rate of $150 per session. A typical session length is one (1) hour. Minimum session length is forty (40) minutes. For sessions involving work for credit and/or parallel work exchange, a portion of each session shall often be dedicated to organizing, downloading, and submitting coursework, as well as to communication with teachers. If the Student identifies a window of availability that is less than one hour in length, but still allows sufficient time to meet instructional objectives, that session shall count as a full session. In the event of a session scheduled for less than one hour, the Instructor shall devote the balance of the time to managing curriculum, communication, documentation, or other actions on the Student’s behalf.
  3. Invoicing. Knower Academics, LLC shall invoice on the first business day of the month for services rendered the month previous. Knower Academics, LLC shall automatically charge the card on file for the invoice total on that first business day of the month. Contractors shall receive a copy of the paid invoice via email.
  4. Study or organizational materials. If the Instructor identifies that study resources, books or organizational supplies are needed to meet instructional goals, the Student shall be encouraged to purchase or order materials through their own independent means. In the event the Student is unable to produce the needed supplies, the Instructor shall purchase the materials through Knower Academics, LLC and the cost of these materials shall be added to the invoice.
  5. Missed Sessions: Rescheduling or Canceling “Cut-Off” Time. The deadline for rescheduling sessions is 3:00 PM Eastern Time. Any instructional sessions that are canceled or rescheduled after 3:00 PM Eastern Time on the day before the scheduled session, as well as any sessions that the student fails to attend, shall be classified as “Missed Sessions” and billed at the full instructional rate.
  6. Declined Sessions: We understand that some students may, intentionally or unintentionally, decline to schedule contracted sessions. Knower Academics shall make multiple attempts to contact the student to confirm and schedule a session. However, if no response is received within a specified timeframe, any unconfirmed or unscheduled session shall be considered a “Declined Session,” and shall be invoiced at the full instructional rate.It is expected that students attend all scheduled sessions, even in the event of unexpected circumstances or last-minute changes to planned activities. If a student chooses not to attend a scheduled session due to such a scenario, a declined session notification will be sent, and Knower Academics shall invoice for that session at the full instructional rate.

Section II. Middle School Slopeside Academy – Communication & Billing

Updated 09/24/2024

COMMUNICATION INFORMATION
Note: The planned communications below may be adjusted before and throughout the program.

  1. Team of Support. Knower Academics, LLC shall collaborate with family, faculty and professionals working together in support of the Student’s personal, educational and athletic goals.
    a.)     Curriculum Design & School Outreach. Knower Academics, LLC shall offer to reach out to the Student’s sending school to share information about skills and standards of winterm curriculum and to determine a custom curriculum plan, ideally using the school’s own curriculum, for coursework taught in one-to-one formats. If curriculum is not available, Knower Academics, LLC shall determine another credit-bearing option.
    b.)     Distribution contacts. Knower Academics, LLC typically creates a set of distribution contacts who shall be kept updated regarding the Student’s learning. Standard distribution contacts for logbooks include the Contractor, advisor, teachers, as well any coaches, counselors, therapists, advocates, or other mentors. Contractors may contact the office to add or remove contacts.
    c.)     Feedback. Contractors and contacts are strongly encouraged to reply to Knower Academics, LLC communication with thoughts, questions or feedback. 
  2. Session Communication. Middle School Winterm includes dedicated one-to-one instructional time each week. Students shall be scheduled for one-to-one instruction (“Sessions”) as part of their weekly programming. Knower Academics, LLC shall provide the following communication surrounding the objectives and work completed in Sessions.
    a.)     Instructional Agreements. Knower Academics, LLC shall create an Instructional Agreement for each subject or area of support that shall be provided to the Student. This agreement shall outline the focus of instruction, number of sessions per week, and duration of instruction. The agreement shall be distributed to members of the Student’s support team.
    b.)     Logbooks. After each session, the Instructor shall submit a session summary, or logbook. In the logbooks, the Instructor shall describe the topics/assignments addressed in the session and shall share any additional notes regarding Student progress toward objectives. Instructor logbooks are distributed on the first business day after the session. Missed session or declined session logbooks are distributed immediately upon submission by the Instructor.
  3. Class Communication. Middle School Winterm includes dedicated small group learning time each week as well as overall classroom structure (“Class”). Knower Academics, LLC shall provide the following communication surrounding the objectives and work completed in each Class.
    a.)     Learning Management. Assignments shall be shared with Students and Contractors to facilitate work completion and planning.
    b.)     Assessments, Grading & Reporting. Contractors will be kept updated on the Student’s progress toward course objectives, learning standards and skills. Graded formative and summative assessments shall be provided.

 

BILLING INFORMATION & TERMS OF SERVICE

  1. Non-refundable deposit. The $500 tuition deposit shall be paid at the time of registration and shall not be eligible for refund.
  2. Tuition for Middle School Slopeside Academy with one-to-one, school-aligned, direct math instruction provided by Knower Academics amounts to $7,500. The full tuition payment must be made on or before October 18th, 2024.
    Payment Schedule A. $500 deposit with registration; two additional payments shall be charged to the card on file in the amount of $3,500 on Aug. 16, 2024, and $3,500 on October 18th, 2024. NOTE: Registrations received after August 16th, opting for schedule A, will incur an initial $500 deposit upon registration. The first $3,500 payment shall be collected on the subsequent business day after registration.
    Payment Schedule B. $3,750 payment with registration; An additional payment shall be charged to the card on file in the amount of $3,750 on October 18th, 2024.
    Payment Schedule C. $7,500 paid in full with registration
  3. Tuition for Middle School Slopeside Academy with virtual math independent study amounts to $5,000. The full tuition payment must be made on or before October 18th, 2024.
    Payment Schedule A. $500 deposit with registration; two additional payments shall be charged to the card on file in the amount of $2,250 on Aug. 16, 2024, and $2,250 on October 18th, 2024. NOTE: Registrations received after August 16th, opting for schedule A, will incur an initial $500 deposit upon registration. The first $2,250 payment shall be collected on the subsequent business day after registration.
    Payment Schedule B. $2,500 payment with registration; An additional payment shall be charged to the card on file in the amount of $2,500 on October 18th, 2024.
    Payment Schedule C. $5,000 paid in full with registration
  4. Commitment deadline; Refund Contingencies. In the event that Student withdraws from the Winterm program:
    a.)     On or before Oct. 18, 2024. Excepting the $500 deposit, tuition payments made on before October 18th shall be eligible for 100% refund.
    b.)     From Oct. 19 to Nov. 17, 2024. Excepting the $500 deposit, tuition payments shall be eligible for 50% refund.
    c.)     After Nov. 18, 2024. No refunds shall be issued after Nov. 18. Regardless of the circumstances, tuition payments become nonrefundable after Nov. 18, 2024. This policy applies to various situations such as student expulsion or suspension, injury, adverse weather conditions, or any other unforeseen circumstances that may prevent the student from utilizing or receiving the intended product or service.
  5. No refund for missed or declined Session(s) and/or Class(es). Knower Academics, LLC shall incur no obligation to schedule additional instructional time for Students who do not attend Sessions or Class at the scheduled time.
  6. Assumption of Risk: Registrants assuming all risks associated with the purchase, including risks related to their personal safety and well-being. Knower Academics shall not be held liable for any injury, loss, or damage incurred by the registrant as a result of utilizing or participating in the purchased product or service.
  7. Weather Conditions: Poor weather conditions may arise, rendering the purchased product or service temporarily unavailable or less desirable. Knower Academics shall not be responsible for any inconvenience, disappointment, or loss suffered by the registrant due to unfavorable weather conditions.
  8.  Extenuating Circumstances: There may be unforeseen extenuating circumstances beyond the control of the Knower Academics that could impact the availability or execution of the purchased product or service. These circumstances may include, but are not limited to, acts of nature, government regulations, or unforeseen disruptions. In such cases, the Knower Academics shall not be held responsible for any loss or inconvenience experienced by the registrant.
  9. Books & school supplies. Students will be provided with a list of required school supplies and textbooks, to be purchased or otherwise provided by the Contractor. 
  10. Additional sessions. Please see Section I for information about potentially credit bearing individualized academic sessions beyond the 2 hours included in the program. Please see Section II for information about support or skill building or test prep sessions.

Section III. One-to-one Support, Skill Building & Test Preparation Communication & Billing

Updated 09/24/2024

COMMUNICATION INFORMATION

  1. Instructional Agreements. Knower Academics, LLC shall create an Instructional Agreement for area of instruction or support that shall be provided to the Student. This agreement shall outline the focus of instruction, number of sessions per week, and duration of instruction. The agreement shall be distributed to Contractors and other providers added as contacts on the Student’s team. See “Distribution Contacts”.
  2. Logbooks. After each session, the Instructor shall submit a session summary, or logbook. In the logbooks, the Instructor shall describe the topics/assignments addressed in the session and shall share any additional notes regarding Student progress toward objectives. Instructor logbooks are distributed on the first business day after the session. Missed session or declined session logbooks are distributed immediately upon submission by the Instructor.
  3. Distribution Contacts. Knower Academics, LLC sends instructional agreements and logbooks to Contractors. Knower Academics, LLC also typically creates a set of distribution contacts who shall be kept updated regarding the Student’s instruction and progress. Standard distribution contacts for logbooks include the Contractor, college counselor or guidance counselor, advisor, teachers, as well any coaches, counselors, therapists, advocates, or other persons that the Student identifies as a support or mentor.  Contractors may contact the office to add or remove contacts.
  4. Feedback. Please feel free to reply to instructional agreements and logbooks with thoughts, questions or feedback. Communication is entirely welcome and strongly encouraged throughout the instructional process.

 

BILLING INFORMATION

  1. Registration Fee. All new registrations have an associated $150 registration payment, to be made by card.
  2. Session Rate & Materials.  Instruction shall be invoiced at a rate of $135 per session. Instructional materials provided by Knower Academics, LLC shall be included in the Session Rate. A typical session length is one (1) hour. Minimum session length is forty (40) minutes. If the Student identifies a window of availability that is less than one hour in length, but still allows sufficient time to meet instructional objectives, that session shall count as a full session. In the event of a session scheduled for less than one hour, the Instructor shall devote the balance of the time to managing curriculum, communication, documentation, or other actions on the Student’s behalf.
  3. Invoicing. Knower Academics, LLC shall invoice on the first business day of the month for services rendered the month previous. Knower Academics, LLC shall automatically charge the card on file for the invoice total on that first business day of the month. Contractors shall receive a copy of the paid invoice via email.
  4. Baseline and Mock Exams and Diagnostic Score Reports. If the Instructor proctors a diagnostic or mock exam in sessions, the Contractor shall receive, at no additional charge beyond the cost of the sessions, a detailed diagnostic report and analysis of student results.  If the Student completes a mock exam independently and submits answer bubbles to the office for scoring, Knower Academics, LLC shall provide the detailed diagnostic report at the cost of $150.  Essay scoring shall be invoiced at $30 per mock writing test.
  5. Additional study or organizational materials. If the Instructor identifies that additional supplemental study resources, books or organizational supplies are needed to meet instructional goals, the Student shall be encouraged to purchase these materials through their own independent means. In the event the Student is unable to produce the needed supplies, the Instructor shall purchase the materials through Knower Academics, LLC and the cost of these materials shall be added to the invoice.
  6. Missed Sessions: Rescheduling or Canceling “Cut-Off” Time. The deadline for rescheduling sessions is 3:00 PM Eastern Time. Any instructional sessions that are canceled or rescheduled after 3:00 PM Eastern Time on the day before the scheduled session, as well as any sessions that the student fails to attend, shall be classified as “Missed Sessions” and billed at the full instructional rate.
  7. Declined Sessions: We understand that some students may, intentionally or unintentionally, decline to schedule contracted sessions. Knower Academics shall make multiple attempts to contact the student to confirm and schedule a session. However, if no response is received within a specified timeframe, any unconfirmed or unscheduled session shall be considered a “Declined Session,” and shall be invoiced at the full instructional rate.It is expected that students attend all scheduled sessions, even in the event of unexpected circumstances or last-minute changes to planned activities. If a student chooses not to attend a scheduled session due to such a scenario, a declined session notification will be sent, and Knower Academics shall invoice for that session at the full instructional rate.